Privacy Policy

Free AI Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. We comply with the General Data Protection Regulation (GDPR) as we are based in Barcelona, Spain, and serve users within the European Union.

1. Information We Collect

1.1 Personal Information

When you register for our service, we may collect:

• Name and email address
• Profile information (optional)
• Payment information (for premium services)
• Communication preferences

1.2 Usage Information

We automatically collect certain information when you use our app:

• Device information (type, operating system, unique device identifiers)
• Location data (only when you grant permission)
• Tour interaction data (tours taken, preferences, feedback)
• App usage statistics

1.3 Location Data

Our app uses location services to provide you with relevant tours based on your current position. Location data is only collected when you explicitly grant permission and is used solely for providing tour services. You can disable location services at any time through your device settings.

2. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract: Processing necessary for the performance of our services
• Consent: When you've given explicit consent for specific purposes
• Legitimate Interests: For improving our services and user experience
• Legal Obligations: To comply with applicable laws and regulations

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our tour guide services
• Personalize your tour experience based on preferences
• Process transactions and manage subscriptions
• Send service-related notifications
• Respond to customer service requests
• Improve our app and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in these circumstances:

• Service Providers: With trusted third parties who assist in operating our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: With your explicit consent

5. Your Rights Under GDPR

As an EU resident, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limited processing of your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure data centers located within the European Union

7. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:

• The duration of our relationship with you
• Legal obligations requiring data retention
• Our legitimate business interests

8. International Data Transfers

As we are based in Barcelona, Spain, your data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements, such as Standard Contractual Clauses.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

10. Cookies and Tracking Technologies

Our app and website use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings. Essential cookies required for the app to function cannot be disabled.

11. Third-Party Services

Our app may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice through email or app notifications.

13. Data Protection Officer

For any questions or concerns regarding your personal data, you can contact our Data Protection team at:

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD):